Shipping Policy – Earbuds Restore

At Earbuds Restore we ship your order quickly and safely from our premises in Amsterdam. Below you can read exactly what to expect.

1. Shipping area

We ship to the Netherlands, Belgium and France.

2. Shipping costs

Standard shipping within the Netherlands: €4.95

Standard shipping to Belgium: €6.95

Standard shipping to France: €9.95

Shipping costs are clearly displayed in the shopping cart and at checkout, before you finalise your order.

3. Delivery time

Expected delivery time within the Netherlands: 1 to 2 business days

Transit time to Belgium: estimated at 1 to 2 business days
Transit time to France: estimated at 2 to 4 business days

These are PostNL transit estimates after handover to the carrier, excluding our processing time; delays are possible and these times are not guaranteed. You can follow the current status of your shipment via your Track & Trace link. See also the PostNL delivery times table.

We ship orders within 24 hours, including at weekends and on public holidays. Delivery by PostNL takes place according to the carrier's schedule; shipping within 24 hours does not mean that your order will be delivered within 24 hours.

4. Shipping method and Track & Trace

All orders are shipped via PostNL and come with a Track & Trace code. As soon as your order has been shipped, you will automatically receive an email with the tracking link, so you can follow your parcel.

5. Not received?

Have you not received a shipping confirmation? First check your spam folder. Still nothing? Contact us via WhatsApp or email with your order number, and we will resend the tracking information.

In the event of loss or damage during shipping, we will contact the carrier and arrange an appropriate solution – without you as the customer getting caught in the middle.

6. Collection by appointment

Prefer to collect your order yourself? That is possible by appointment in Amsterdam (Jan Evertsenstraat 84H). Contact us via WhatsApp or email to schedule a time. That way you can take your part or case with you right away and, if you wish, test it on the spot before you pay.

7. Entered the wrong address?

Is the shipping address incorrect? Contact us as soon as possible. As long as your order has not yet been processed, we can usually still change the address. Orders are shipped within 24 hours, so be quick.

Contact

WhatsApp: +31 6 8539 6506
Email: info@earbudsrestore.nl
Business address: Jan Evertsenstraat 84H, 1056 EG Amsterdam
Dutch Chamber of Commerce (KvK): 94891494 · VAT: NL005115712B06