In deze FAQ vind je:
Ordering & payment
You can pay with all common payment methods. All payments are processed directly and securely at checkout via an encrypted connection.
Available payment methods:
- iDEAL
- Bancontact
- Credit card (Visa, Mastercard)
- PayPal
- Apple Pay
- Google Pay
No, pay-later options are not available at Earbuds Restore. All payments are processed directly at checkout.
We made this choice deliberately. By requiring payment upfront, we keep our prices low and the process simple. No hassle with invoices or collections afterward.
Not sure?
Feel free to reach out via WhatsApp. We're happy to help you figure out which product suits you best.
Yes, as long as your order hasn't been processed or shipped yet, we can usually still change or cancel it. Be quick though – we ship within 24 hours.
Here's how it works:
- Contact us as soon as possible via WhatsApp or email
- Provide your order number and the change you'd like
- We'll let you know if it's still possible
Has your package already shipped? Then you can use our standard return procedure with a 14-day cooling-off period.
Meaning of our conditions:
- Like New: Like new condition, without signs of use.
- Excellent: Looks excellent - nearly new, works perfectly.
- Good: Looks good - may show light signs of use, but works perfectly.
- Used: Clear signs of use - lowest physical condition, but works perfectly and the lowest price for a still perfectly working product.
- Limited:
- - Case (all generations : only works while it is also connected to the charger.
Earbuds therefore only charge via an adapter or power bank – no wireless or mobile charging function. - AirPods Gen 1 to 4 (Earbuds) : maximum 80% volume. Balance adjustment in Bluetooth settings makes left & right equally loud – otherwise works perfectly.
- AirPods 1,2,3 (Earbuds): Noise cancellation & transparency mode crackle and don't work. Off mode (normal sound) works perfectly – no other issues.
Shipping & delivery
We ship to the Netherlands, Belgium and France.
Delivery time Netherlands: 1 to 2 business days. Orders placed on business days before 4:00 PM are usually shipped the same day. For Belgium and France, delivery can take 1 to 3 days longer.
Shipping costs within the Netherlands are €4.95.
At checkout, you'll always see exactly what the shipping costs are for your order before you place it.
Yes, as soon as your order is shipped, you'll automatically receive an email with the Track & Trace code. This lets you follow exactly where your package is.
Haven't received an email?
First check your spam folder. Still nothing? Contact us with your order number and we'll resend the tracking info.
Returns & exchanges
You have a 14-day cooling-off period from the moment you receive your order. Within that period, you may return it without giving a reason.
Here's how it works:
- Contact us via WhatsApp or email
- You'll receive instructions for the return shipment
- Send the product back in its original condition
- After receipt and inspection, we'll refund the amount
That depends on the reason for the return. We think it's important to be honest and clear about this.
Earbuds Restore covers the costs when:
- The wrong product was delivered
- The product was defective on arrival
- The product doesn't match its description
You cover the costs when:
- You ordered the wrong generation
- You've had a change of heart about the purchase
- You no longer need the product
No stress, this happens more often than you'd think. Within the 14-day cooling-off period, you can easily exchange it for the correct generation.
Here's how exchanging works:
- Contact us
- You pay the return shipping costs
- Is the correct generation more expensive? Then you only pay the price difference
- We'll send the correct Earbuds Restore or case as soon as possible
Warranty & peace of mind
The warranty period depends on the condition of your product. All products come with solid warranty coverage.
Warranty periods:
- New products (condition: New) 12 months
- Refurbished (Excellent, Good, Used, Limited) 6 months
The warranty covers, for example:
- An earbud that suddenly stops working
- A case that no longer charges
- Sound issues under normal use
Please note
Damage caused by drops, impacts or water is not covered by the warranty.
The statutory warranty is your right as a consumer to a product that does what you may reasonably expect. It has no fixed term – it depends on the product and how long you can reasonably expect it to last.
Our 6- or 12-month warranty comes on top of that: an extra, clear promise from us to you. Within that period, we'll help you no matter what goes wrong.
Yes, but with a nuance. At purchase, every product has at least 80% battery capacity. Normal battery wear from use is expected – that's simply how lithium-ion batteries work.
However, if the battery degrades extremely quickly under normal use within the warranty period, that is covered, and we'll work with you to find a solution.
Tips for a longer battery life
- Store your Earbuds Restore in the case when not in use
- Avoid extreme temperatures (both cold and heat)
- Don't always charge to 100% – between 20-80% is optimal
- Preferably use a 5W adapter for slow charging
Product & conditions
Yes, 100%. We only sell original products. We do not sell replicas or counterfeits.
Every product is checked for:
- Serial and model number
- Sound quality, left and right
- Microphone and noise cancellation
- Bluetooth connection and pairing
- Battery capacity (at least 80%)
Absolutely. Every AirPod and case is professionally cleaned before we ship it.
You'll receive a product that's clean, fresh and ready to use. No need to worry about that.
About Earbuds Restore
You can reach us in several ways. We usually respond within a few hours on business days.
- WhatsApp: +31 6 85396506 (fastest response)
- Email: info@earbudsrestore.nl
Yes, pickup is possible by appointment in Amsterdam. Contact us to schedule a time.
That way you can take your part or case with you right away and test it on the spot if you'd like.
