Refund policy

Return Policy – Earbuds Restore

At Earbuds Restore we want you to be happy with your purchase. Not entirely satisfied with your order? No problem – below you can read exactly how returns work.

1. Cooling-off period: 14 days

You have a 14-day cooling-off period from the moment you receive your order. Within this period you may return your purchase without giving any reason, in accordance with the statutory right of withdrawal (art. 6:230o BW – Dutch Civil Code).

2. How do I return or cancel my order?

  1. Request your return or cancellation online via your order overview: Request a return / cancellation. Log in with the same email address you used to place your order.
  2. Select your order. If your order has not yet been processed or shipped, you can request a cancellation. If your order has been delivered, you can request a return/withdrawal within the statutory cooling-off period.
  3. Shopify uses your name and order number/reference to link the request to your order. After submitting, you will automatically receive a confirmation by email.
  4. Does the online route not work? Then contact us via WhatsApp (+31 6 8539 6506) or email (info@earbudsrestore.nl) and clearly state your order number.
  5. Send the product back within 14 days of your notification, carefully packaged and, where possible, in its original packaging. The absence of the original packaging does not automatically exclude your right of withdrawal. You may assess the product as you would in a shop; if you use it beyond that, you may be responsible for a reduction in value, to the extent permitted by law.
  6. After we receive the return or proof of return shipment, we will refund you in accordance with point 5 of this return policy.

3. Who pays the return costs?

We are honest and clear about this:

Earbuds Restore pays the return costs if:

  • The wrong product was delivered
  • The product was defective on arrival
  • The product is not as described

The customer pays the return costs if:

  • The wrong generation was ordered
  • You changed your mind about the purchase
  • The product turned out not to be needed after all

4. Hygiene exclusion for individual earbuds

In accordance with Article 6:230p(f)(3°) of the Dutch Civil Code (BW), the right of withdrawal does not apply to sealed products that are not suitable for return for reasons of health protection or hygiene, and whose seal has been broken after delivery.

For individual AirPod earbuds, your right of withdrawal does not automatically lapse because you open or try the product. The hygiene exception applies only when all statutory conditions are met: the product was actually delivered sealed, that seal was broken after delivery, and the product is unsuitable for return for reasons of health protection or hygiene. We inform you before purchase if this exception applies to your product. Your statutory rights in the event of a defect or a product that does not conform to the contract remain in place.

This exclusion does not apply to charging cases, cables, protective covers and other accessories – you can simply return those within 14 days.

5. Refund

If you withdraw from your entire order, we will refund the purchase amount, including the standard costs of the original outbound shipment. If you chose a more expensive shipping method than our standard shipping, we will only refund the standard outbound shipping costs.

The refund will be made no later than 14 days after you have notified us of the withdrawal, using the same payment method you used to pay. We may withhold the refund until we have received the products or until you have demonstrated that you have returned the products.

In the case of a partial return, we will refund the amount of the returned products. Return costs are at your expense, unless we delivered a wrong product, a product that was defective on arrival, or a product not as described.

6. Warranty

In addition to the statutory conformity warranty, an Earbuds Restore warranty applies to all products:

  • New condition: 12 months warranty
  • Refurbished conditions (Excellent, Good, Used, Limited): 6 months warranty

The warranty applies under normal use. Damage caused by dropping, impact, moisture or incorrect use is not covered by the warranty. In the event of a defect within the warranty period, we will bear the return costs.

7. Model withdrawal form

You may use the statutory model withdrawal form, but this is not mandatory. A message via WhatsApp or an email stating that you wish to return your purchase is sufficient. Please do clearly state your order number.

8. Return address

Earbuds Restore
Jan Evertsenstraat 84H
1056 EG Amsterdam
The Netherlands

Preferably request your return online first via your order overview, or contact us via WhatsApp or email. This allows us to correctly link your return to your order and process it faster.

9. Complaints and disputes

Do you have a complaint? Please contact us first – we are happy to resolve it together.

Contact

WhatsApp: +31 6 8539 6506
Email: info@earbudsrestore.nl
Business address: Jan Evertsenstraat 84H, 1056 EG Amsterdam
Dutch Chamber of Commerce (KvK): 94891494 · VAT: NL005115712B06